To ensure your complete satisfaction, we are here to help any customer who is not happy with their order. This policy explains how to return medications purchased from our online store and receive a refund.

Provided you comply with the guidelines of this returns policy, we will issue a refund or accept a return.

Our returns policy

Since the law does not allow us to accept returns of medications that meet quality standards and have been correctly filled and shipped by the company after an online order placed by the customer, ordereliteesthetician.com maintains an inventory of weight loss medications, skin care products etc.

Please note that ordereliteesthetician.com cannot accept returns of medications shipped by the company if you wish to request a refund because your doctor has changed your treatment plan due to your medical condition or for any other reason. It is essential to consult with your doctor before making a purchase, as we cannot issue a refund for a box once it has left our warehouse and been delivered to you. If you need to return your box because it arrived damaged, or if you have any other questions or concerns about returning a prescription you ordered online, please contact our Customer Service team through the Contact Us page.

Return process

We only accept returns or replacements if you received the wrong product. If you received a product you didn’t order or an unrelated product, please contact our support team within 3 days of receiving your order, via email or live chat, and include photos of the product.

Once we have verified that you received the wrong product, we will provide you with a return address for next-day delivery. You must return the incorrect product in its original packaging and in a condition suitable for resale.

If we receive the wrong product, we will verify its condition and issue you a discount code for the shipping you paid, which you can use on your next order. Please note that we do not offer refunds or replacements for any reason other than receiving the wrong product.

Changes

We do not offer exchanges on any product unless you received the wrong one. If you received the correct product, but it doesn’t work or you received a different brand than the one shown on our website or the one you ordered, we are under no obligation to offer you any compensation or replacement.

We strongly recommend that you consult with our support team before placing an order to ensure you receive the correct product that meets your needs.

Cancellations

Order cancellations and modifications are only possible during certain hours. You can cancel or modify your order as long as its current status is “on hold.” Please note that once your order status changes to “processing” or “shipped,” we will no longer be able to cancel or modify it.

If you need to cancel or modify your order, please feel free to contact us via email or live chat. We will get back to you immediately. Please note that if your order has already been processed or shipped, you will not be able to cancel or modify it.

Contact information

We are always available to provide support to our customers 24/7. If you need help outside of these hours, please email us and we will respond as soon as possible.

Please note that our agents are always available to assist our customers. However, we will do our best to inform you as soon as possible of any changes to our opening hours through the updates page.

You can contact us in several ways: write to us at ordereliteesthetician.com, use our live chat, or contact us via WhatsApp. If you need urgent help, live chat or WhatsApp are the best options.